Stephen Denning is the author of several books on leadership and narrative, including The Secret Language of Leadership: How Leaders Inspire Action Through Narrative (Jossey-Bass, 2007), which was selected by the Financial Times as one of the best business books of 2007. To learn more, go to http://stevedenning.com/SecretLanguage.htm. Formerly the program director of knowledge management at the World Bank, Steve now advises organizations world-wide on leadership, innovation and business narrative.